Case Study

Case Study: Mission Ready
Industry: Education
Executive: Diana Sharma, CEO

Background

Mission Ready, New Zealand’s first tech career accelerator, has been experiencing rapid growth. The CEO, Diana Sharma, found herself overwhelmed with administrative tasks, scheduling, and event management, which hindered her ability to focus on strategic initiatives and business development. To address these challenges, Diana decided to hire a Virtual Executive Assistant, Maree Galland.

Results

Improved Time Management:

Initial Challenge: Diana spent a significant portion of her day on administrative tasks.
Outcome: With Maree managing the administrative workload, Diana significantly reduced her time spent on these tasks, allowing her to focus more on strategic planning and business development.
Client Feedback: “Maree’s support has been invaluable. I now have more time to focus on what truly matters – growing our business and engaging with our team.”

Increased Efficiency:

Initial Challenge: Disorganised administrative processes led to inefficiencies.
Outcome: Maree implemented streamlined systems for managing tasks and deadlines, improving overall efficiency.
Client Feedback: “Maree’s organisational skills have transformed our operations. Tasks are now completed on time, and our workflow is much more efficient.”

Enhanced Event Management:

Initial Challenge: Managing multiple major events while handling daily operations was challenging.
Outcome: Maree’s project management skills ensured that all events were executed smoothly, enhancing the overall experience for attendees.
Client Feedback: “Our events have never been more organised. Maree’s ability to handle every detail with precision has been outstanding.

AT A GLANCE

OBJECTIVES

Improve Time Management: Free up Diana's time to focus on high-level strategic tasks.
Increase Efficiency: Streamline administrative processes.
Enhance Event Management: Ensure smooth execution of key events.

SERVICES

Administrative Support: Calendar management, email correspondence, document preparation.
Project Management: Coordinating project timelines, tracking progress and milestones, preparing project updates.
Event Management: Organising major events, project management of event logistics, ensuring smooth execution of events.

Strategic Impact

Business Growth: With the additional time and focus on strategic initiatives, Diana was able to drive business growth. Mission Ready is on track to increase its growth by 30% this year.
Customer Experience: Maree’s support enabled Diana to deliver exceptional experiences for customers and partners, resulting in a high Net Promoter Score (NPS) from learners.
Employee Morale: Maree’s support allowed Diana to dedicate more time to her team, improving overall morale and productivity.

Conclusion

Engaging Maree at True Focus VA has had a profound impact on Mission Ready. By taking over time-consuming administrative tasks and expertly managing events, Maree has enabled Diana to focus on strategic goals and business growth. The improved efficiency and enhanced event management have been pivotal in supporting the company’s expansion and success.

Client Testimonial

“Maree has been an invaluable asset to our team. Her ability to manage tasks efficiently and handle events with precision has allowed us to grow our business while maintaining high standards of service. I highly recommend her services to any executive looking to optimise their productivity and focus on strategic goals.”

Diana Sharma, CEO of Mission Ready